Terms of sale

The owner of the online store Lovedoll.ee (hereinafter the Online Store) is Digital Trade Baltic OÜ (registry code 14789557), located at Kurma 20/2, Liikva, Harku parish, Harju County.

The validity of the sales contract, goods and price information

The terms of sale apply to the purchases of goods from the Online Store.

The prices of the products sold in the Online Store are indicated next to the products. A fee for the delivery of the goods is added to the price.

The delivery fee depends on the location of the Buyer and the method of delivery. The delivery fee is displayed to the Buyer when ordering.

Information about the goods is displayed in the Online Store directly next to the goods.

Placing an order

To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of delivery. The total amount, which can be paid via a bank link or another payment method, is then displayed on the screen.

The agreement enters into force upon receipt of the amount due to the current account of the Online Store.

If the ordered goods cannot be delivered due to stock shortages or for any other reason, the Buyer will be notified as soon as possible and the money paid (incl. delivery costs) will be refunded immediately, no later than within 14 days of the notice.

Delivery

The goods are delivered to the Member States of the European Union.

Shipments usually reach the destination specified by the Buyer within 3-25 working days from the entry into force of the sales contract.

In exceptional cases, the goods can be delivered within 60 calendar days.

Right of withdrawal

After receiving the order, the Buyer has the right to withdraw from the contract concluded with the Online Store within 14 days.

The right of withdrawal does not apply to sex dolls (except in the case of a wrong or defective product). Lovedoll.ee sex dolls are assembled each time according to the order: head, body type, height, skeleton (standing on legs / not standing), wig, body heating, noises, etc.

The right of withdrawal does not apply if the Buyer is a legal person.

To exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.

If the goods have been used for purposes other than those necessary to verify the nature, characteristics and functioning of the goods or there are signs of use or wear, the Online Store has the right to reduce the refundable amount according to the decrease in the value of the goods.

To return the goods, an application for withdrawal from the purchase of the goods must be submitted and sent to the e-mail address info@lovedoll.ee no later than within 14 days of receipt of the goods.

The costs of returning the goods shall be borne by the Buyer unless the reason for the return is the fact that the item does not correspond to what was ordered (e.g. a wrong or defective item).

The Buyer must return the goods within 14 days of submitting the corresponding application or provide proof that he or she has handed over the goods to a logistics company within the aforementioned period.

Upon receipt of the returned goods, the Online Store shall return to the Buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the Buyer based on the contract.

The Online Store may refuse to make refunds until they have received the item which is the subject of the contract or until the Buyer has provided proof that he or she has returned the item, whichever takes place earlier.

If the Buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to return to the Buyer the cost that exceeds the cost related to the usual delivery method.

The Online Store has the right to withdraw from the sales transaction and reclaim the goods from the Buyer if the price of the goods in the Online Store is marked significantly below the market price of the goods due to an error.

Right to make a claim

The Online Store is liable for non-compliance or defects of the goods sold to the Buyer, which already existed at the time of the delivery of the goods and which become apparent within two years from the delivery of the goods to the Buyer. During the first six months from the delivery of the goods to the Buyer, it is presumed that the defect already existed at the time of the delivery of the goods. It is the responsibility of the Online Store to rebut the respective presumption. Upon discovering a deficiency, the Buyer has the right to contact the Online Store within two months at the latest, by sending an e-mail to info@lovedoll.ee or by calling: +372 5682 8879.

The Online Store is not liable for defects that have occurred after the delivery of the goods to the Buyer.

If the goods purchased from the Online Store have defects for which the Online Store is liable, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the Buyer.

The Online Store shall respond to the complaint submitted by the Buyer in writing or in a form that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The Online Store uses the personal data entered by the Buyer (incl. name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the Buyer. The Online Store forwards personal data to transport companies to deliver the goods.

The Online Store will send newsletters and offers to the Buyer’s e-mail address only if the Buyer has agreed to it by entering the e-mail address on the website and has announced his / her wish to receive direct marketing notifications.

The Buyer can opt-out of receiving e-mail offers and newsletters at any time by notifying us via e-mail or by following the instructions in the e-mail containing the offers.

Settlement of disputes

If the Buyer has complaints about the Online Store, they must send an e-mail to info@lovedoll.ee or telephone +372 5682 8879.

If the Buyer and the Online Store are unable to resolve the dispute, the Buyer can turn to the Consumer Disputes Committee. The terms of the procedure can be viewed and the application can be submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the Buyer and the Online Store. The review of the Buyer’s complaint is free of charge.

The Buyer can turn to the European Online Dispute Resolution platform.